Staff call button
dematerialize and streamline your waiting lines

Features :

Customer side :

• Call button accessible via a tablet in store, a connected button or an app on your customer’s device,
• Reason for calling,
• Push notification or SMS with amount of people in the queue and waiting time estimation.

   

Staff member side :
 

• List of enquiries and appointment confirmation
• Personalisation upon profile or department,
• Back-office monitoring, statistics follow-up (waiting time, mostly asked departments, etc.).

A real plus for your stores :

• Connect staff members and customers to increase proximity and reactivity,
• Prepare your sales pitch depending on the reason for the call,
• Optimise staff members’ mobility in-store,
• Reduce waiting lines in departments and at the cash registers,
• Inform customers of staff members’ availability,
• Do not lose customers anymore because of lengthy waiting lines or lack of support,
• Measure waiting time and time to support customers.

Bricomarché – call button in a department

A call button activated on tablets in store’s departments, enabling customers to ask for support and receive a call confirmation.

Staff member side : call received through a dedicated module on the mobile app.

IKEA – appointment with kitchen designers

• Front office for customers enabling to make an appointment with a kitchen designer.
• Reservation back-office operated with Minut’Pass

Marionnaud – appointments in spa

• Front office for customers (web & mobile) enabling appointments in spa : spa treatment reservation, place and staff member.
• Reservation back-office operation on Minut’Pass. Solution rolled out in 245 spas.