Staff call button
dematerialize and streamline your waiting lines
“Need any assistance ? We are here for you !”
You lose clients because they cannot find staff members in your store ? Your customers waste time waiting for a staff member to become available ? The staff call button is THE solution !
KeyMEET enables your staff members to become easily called and optimise their availability. In store, your customers call a staff member via connected button, a call terminal or a mobile app, they are notified of the call confirmation and the waiting time.
Customer side :
- Call button accessible via a tablet in store, a connected button or an app on your customer’s device,
- Reason for calling,
- Push notification or SMS with amount of people in the queue and waiting time estimation.
Staff member side :
- List of enquiries and appointment confirmation
- Personalisation upon profile or department,
- Back-office monitoring, statistics follow-up (waiting time, mostly asked departments, etc.).
A real plus for your stores :
- Connect staff members and customers to increase proximity and reactivity,
- Prepare your sales pitch depending on the reason for the call,
- Optimise staff members’ mobility in-store,
- Reduce waiting lines in departments and at the cash registers,
- Inform customers of staff members’ availability,
- Do not lose customers anymore because of lengthy waiting lines or lack of support,
- Measure waiting time and time to support customers.
Willing to test the staff call button ?
Bricomarché – call button in a department
A call button activated on tablets in store’s departments, enabling customers to ask for support and receive a call confirmation.
Staff member side : call received through a dedicated module on the mobile app.
IKEA – appointment with kitchen designers
- Front office for customers enabling to make an appointment with a kitchen designer.
- Reservation back-office operated with Minut’Pass
Marionnaud – appointments in spa
- Front office for customers (web & mobile) enabling appointments in spa : spa treatment reservation, place and staff member.
- Reservation back-office operation on Minut’Pass. Solution rolled out in 245 spas.